Contact the Fyled Team
Have a question about your tax, need help with your account, or just want to say hello? We would love to hear from you. Our team typically responds within one business day.
Get in Touch
Choose the method that works best for you. We are a small, dedicated team and we read every message.
Response Time
We aim to respond within 24 hours on weekdays. During tax season (January), response times may be slightly longer.
Self-Service
Many questions are answered in our guides. Check out the expenses guide, tax calculator, or Self Assessment guide.
Premium & Standard Customers
If you are on our Standard or Premium plan, you have access to priority support. Please email from the address linked to your Fyled account and include your plan name in the subject line for faster routing.
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Common Questions
Frequently Asked Questions
Quick answers to the questions we hear most often. If yours is not listed, send us a message above.
Is Fyled free to use?
Yes. Our Free plan includes unlimited income tracking, expense tracking across all 14 HMRC categories, mileage logging, and a real-time tax calculator. You can use these features forever at no cost. Our Standard (£9.99/month) and Premium (£19.99/month) plans add WhatsApp receipt scanning, auto-categorisation, MTD preparation, and HMRC-ready records.
Can Fyled replace my accountant?
For most self-employed people with straightforward tax affairs, Fyled can handle the day-to-day records and tax estimates an accountant would usually request. Direct HMRC filing remains subject to go-live approval, and complex tax situations should still be reviewed with an accountant.
Does Fyled work for Uber, Bolt, and other platforms?
Yes. Fyled works for all self-employed people in the UK, regardless of which platform you work with. Whether you work in private hire, ride-hailing, or through a local firm, the tax rules are the same and Fyled handles them all.
What tax year does Fyled support?
Fyled currently supports the 2026-2027 tax year (6 April 2026 to 5 April 2027). Our tax engine is updated each April with the latest HMRC rates, thresholds, and allowances. Previous tax year data is retained so you can view historical returns and compare year-on-year performance.
Is my financial data safe?
Absolutely. Your data is encrypted both at rest and in transit using industry-standard 256-bit AES encryption. We use Clerk for authentication (the same provider trusted by thousands of companies) and Convex for our database, which provides enterprise-grade security. We never sell your data or share it with third parties. Your financial information is yours alone.
Helpful Resources
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